Sweet Delights

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you visit our website, make a purchase, or interact with us:

• Name, email address, phone number, and billing/shipping address
• Payment information (we do not store complete credit card details)
• Purchase history and preferences
• Communications with our customer service team
• Information you provide when filling out forms, surveys, or contest entries

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions:

• IP address and geographic location
• Browser type and version
• Operating system
• Referral source
• Length of visit, page views, and website navigation paths
• Information about the timing, frequency, and pattern of your website use

1.3 Information from Third Parties

We may receive information about you if you use any of the other websites we operate or services we provide. We also work with third parties (including, for example, business partners, service providers, advertising networks, analytics providers, and search information providers) and may receive information about you from them.

2. How We Use Your Information

We use the information we collect about you for various purposes:

• To process and fulfill your orders, including sending order confirmations and delivery updates
• To manage your account, verify your identity, and provide customer service
• To communicate with you about products, services, promotions, events, and other news and information we think will be of interest to you (you can opt out of these communications at any time)
• To personalize your experience on our website by presenting products and offers tailored to you
• To improve our website, products, and services through analysis of usage patterns and customer feedback
• To detect, prevent, and address technical issues, fraud, or other illegal activities
• To comply with our legal obligations

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

3. Information Sharing and Disclosure

We may share your personal information with:

• Service providers who perform services on our behalf (e.g., payment processing, delivery services, website hosting, marketing assistance, analytics)
• Business partners with whom we jointly offer products or services
• Law enforcement agencies, regulatory bodies, or other third parties when we believe disclosure is necessary to comply with legal obligations, protect our rights or property, prevent fraud, or ensure the safety of our customers

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

We do not sell your personal information to third parties.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete personal information.
• Deletion: You can ask us to delete your personal information in certain circumstances.
• Restriction: You can ask us to restrict the processing of your personal information in certain circumstances.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Data Portability: You can ask us to transfer your personal information to another service provider in a structured, commonly used, machine-readable format.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

5. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

While we take appropriate measures to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Cookies Policy

7.1 What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They allow us to recognize your device and store certain information about your preferences or past actions.

7.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You can set your browser to block these cookies, but some parts of the site may not work properly.
• Performance/Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us improve the way our website works.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: These cookies are used to build a profile of your interests and show you relevant advertisements on other sites. They remember that you have visited our website and may share this information with other organizations, such as advertisers.

7.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Gentle Harbor Road
11 Julie Wall, Murrayshire, SW8 4TE
Email: [email protected]
Phone: +449494490648

If you have unresolved concerns, you have the right to complain to your local data protection authority.